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Press Releases
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Case StudiesContact Center AmericasContact Center Americas utilizes Autonomy etalk technology to deliver expert training to agents, resulting in improved customer satisfaction and retention. Kaiser PermanenteKaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance.  
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InsightTotal Call Recording for Regulatory ComplianceCorporate and federal regulations like HIPAA, PCI, and FRCP are having a significant impact on the way U.S. companies manage their customer and business transactions. Learn how Autonomy etalk can help you simplify your call retention, storage, and retrieval processes so you can comply with today’s interaction management policies and keep your clients’ data secure. |
Upcoming EventsWebinar: Solving Everyday Business Problems With AnalyticsSeptember 23, 2008 In this webinar, Roger Lee, Director Customer Interaction Solutions, will discuss ways to leverage customer intelligence to understand the root cause of your business problems and overcome them with speech analytics technology. Industry Events
August 18-20, 2008:
September 9-11, 2008:
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